Refund Policy

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you're not satisfied with your PawRoute subscription, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider, Paddle, who acts as the Merchant of Record for all our orders. To request a refund, visit paddle.net and look up your order, or reply to the receipt email you received after purchase. You can also reach us through the support contact shown on your receipt and we'll help you through the process.

Cancelling your subscription

You can cancel your subscription at any time from the billing portal (the "Manage billing & invoices" link in the app). Cancelling stops future renewals; you keep access until the end of the period you've already paid for. Paddle's Refund Policy, available at paddle.com/legal/refund-policy, also applies to your purchase.